Privacy Policy for Aussie Kitchen Creations
At Aussie Kitchen Creations, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide when interacting with our site and services, which include custom kitchen design and installation, ready-to-assemble kitchen cabinets, benchtops, kitchen appliances sourcing, kitchenware retail, kitchen renovation services, and flat-pack furniture assembly consultation.
Information We Collect
We collect various types of information to provide and improve our services to you.
- Personal Identification Information: This includes your name, address, email address, phone number, and payment information when you make a purchase or engage in our services. This information is necessary for order processing, delivery, and communication.
- Project-Specific Information: For custom kitchen designs and renovations, we may collect details about your home, project preferences, measurements, and design choices. This helps us create tailored solutions that meet your specific needs.
- Usage Data: We automatically collect information on how our online platform is accessed and used. This may include your IP address, browser type, operating system, referring URLs, pages viewed, and the time and date of your visits. This data helps us understand user behavior and improve our site's functionality.
- Communications: Records of your correspondence with us, including emails and phone calls, are kept to help us manage your inquiries and improve our customer service.
- Cookies and Tracking Technologies: Our site may use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can manage your cookie preferences through your browser settings.
How We Use Your Information
The information we collect is used for various purposes, including:
- Providing and Managing Services: To deliver our services, process your orders, manage your accounts, and fulfill your requests for custom kitchen designs, installations, and product purchases.
- Communication: To communicate with you regarding your inquiries, orders, appointments, or service updates. We may also send you marketing communications about our products and services, where you have consented to receive them.
- Service Improvement: To analyze how our services are used, identify trends, and improve the functionality, performance, and user experience of our online platform and offerings.
- Personalization: To tailor our services and content to your preferences, providing a more relevant experience.
- Legal and Security: To comply with legal obligations, prevent fraud, enforce our terms and conditions, and protect the security of our services and users.
Disclosure of Your Information
We do not sell or rent your personal information to third parties. We may share your information in the following circumstances:
- Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business, such as payment processors, delivery services, IT support, and marketing platforms. These providers are obligated to protect your information and use it only for the purposes for which it was disclosed.
- Collaborators: For certain services, such as sourcing kitchen appliances, we may collaborate with external suppliers or contractors. We will only share necessary information to facilitate these services.
- Legal Requirements: We may disclose your information if required to do so by Australian law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of the transaction. We will ensure that the acquiring entity adheres to privacy practices consistent with this policy.
- With Your Consent: We may share your information with other third parties when we have your explicit consent to do so.
Data Security
We are committed to protecting the security of your personal information. We implement a variety of security measures, including physical, electronic, and procedural safeguards, to protect your data from unauthorized access, use, disclosure, alteration, or destruction. While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee its absolute security.
Your Rights
Under Australian privacy law, you have certain rights regarding your personal information:
- Access: You have the right to request access to the personal information we hold about you.
- Correction: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
- Deletion: In certain circumstances, you may have the right to request the deletion of your personal information.
- Opt-Out: You have the right to opt-out of receiving marketing communications from us at any time.
To exercise any of these rights, please contact us using the details provided below.
Third-Party Websites
Our site may contain links to third-party websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party websites you visit.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
Aussie Kitchen Creations
32 Southbank Boulevard,
Southbank, Melbourne, Victoria 3006
Australia